Details
Property: Ashwood
Type: Full Time
Description
The Assistant Manager is a dynamic position that will provide key office support in all areas of property management. They will help manage the day-to-day operations of the community and have a passion for exceeding resident expectations and providing exceptional customer service.
At Knightvest, our greatest investment is in our talent. By encouraging a corporate culture centered on character, we attract and retain impressive teams comprised of top performers who value customer service. We are in the people business. We follow the Golden Rule, and treat others the way we want to be treated. A cornerstone of our business is integrity. Having fun is a hallmark. Joining our team is joining the best! We are currently seeking an Assistant Manager who will help manage the day-to-day operations of a community in Pflugerville, TX.
Duties and Responsibilities
- Handles collections and fees, post rents, account deposits & reconciliation, process invoices & payables, and all financial reporting
- Leads rent collection efforts, specifically with delinquent residents assists manager with evictions and utility cut] offs as required on delinquent rents assists manager with the property’s budget guidelines
- Oversees renewal process, from assisting in setting renewal rates, creating and delivering renewal notices to creating and reviewing lease renewals and applicable addendums
- Reviews and maintains all resident files
- Handles all billing questions, move]outs, notices, lease cancellations and evictions
- Handles resident concerns
- Ensures all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are current at all times
- Processes all forms, reports, and administrative information
- Ensure that the appearance and physical aspects of the community meet KVM's established standards by physically walking/inspecting the property daily
- Schedules and monitors all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance
- Welcomes and assists Leasing Consultant with phone inquiries and showing the community to prospective qualified residents
- Assists with all reviewing rental applications, lease paperwork and addendums
- Handles resident concerns escalated by team members
- Maintains a positive customer service and “can do” attitude at all times
- Inspects with residents for all move]in/move]outs
- Reviews all notices to vacate to determine cause and recourse
Requirements
Bachelor’s degree preferred but not required
Minimum one year residential leasing, sales and/or management experience preferred
Understanding of financial statements (budget, financial reports, accounting information, etc.)
One year experience in supervising employees preferred
Superior customer service skills including the ability to manage difficult tenants and/or situations
Strong understanding of federal, state and local fair housing laws and provisions
Strong attention to detail, organizational, time-management and problem solving skills
Professional verbal and written communication skills
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis
Ability to work a flexible schedule to include weekends, evenings and holidays
Experience with OneSite and ALN preferred
Highly proficient using Microsoft Office (Outlook, Word, Excel and PowerPoint)