Details
Property: Rock Creek at Ballantyne
Type: Full Time
Description
Our Assistant Service Manager are an integral part of keeping our residents satisfied and are responsible for day to day maintenance operations and general upkeep of the community. Our residents will enjoy your friendly personality as you diligently work to maintain their home and provide a beautiful place to live.
At Knightvest, our greatest investment is in our talent. By encouraging a corporate culture centered on character, we attract and retain impressive teams comprised of top performers who value customer service. We are in the people business. We follow the Golden Rule, and treat others the way we want to be treated. A cornerstone of our business is integrity. Having fun is a hallmark. Joining our team is joining the best! We are currently looking for an experienced Assistant Service Manager to join our team at a large property in Charlotte, NC.
ADMINSTRATIVE/OFFICE
Meet daily with Service Manager to communicate and manage the workflow of all make readies, service repairs and special projects.Organize and file appropriate reports and paperwork dailyManage and complete make-ready checklists and all other required maintenance documentation in a timely manner as required by the Service Manager or Community Manager.
MAINTENANCE/SAFETY
Complete all needed repairs and improvements to apartment homes prior to resident move-in by following the make-ready checklist including:Window blindsSheetrock repairCaulk and Seal all windows, sinks, toilets and bathsTouch-up paintLightingEnsure that the appearance and physical aspects of the community exceeds established standards by physically walking/inspecting the property daily, making repairs and submitting report to the Lead Maintenance SupervisorMust immediately notify the Community Manager of any illegal conduct by a vendor, resident or employeeAssists in maintaining the grounds, common areas and amenitiesSupport cost-cutting and expense control program by fixing rather than replacing parts when possibleChange all locks and ensure all gates are working according to code and the property’s policyAssists with all preventative maintenance as well as “special projects” as neededAccepts service requests from work order logMaintain positive customer service and “can do” attitude at all timesPerform any additional duties/tasks and meet deadlines to exceed expectations
Requirements
EDUCATION/EXPERIENCE
6 months of related experience and training required
Heating, Ventilation and Air Conditioning (HVAC) Certification required
Certified Apartment Maintenance Technician (CAMT) is preferred, but not required
Strong customer service understanding and experience prefer
Written and verbal skills in English and Spanish preferred
Experience with OneSite/Real Page and ALN online systems preferred
Experience using Microsoft Office applications including Word, PowerPoint, Excel and Internet Explorer preferred